EIU Counseling Clinic

In Case of an Emergency

If you are experiencing a psychiatric crisis, please call or walk in to the EIU Counseling Clinic immediately. We have a counselor on call during our open hours: 8:00 a.m. – 12:00 p.m. and 1:00 p.m. – 4:30 p.m., Monday through Friday. Please see below for our after hours protocols. 

Our staff will complete a brief screening to determine if you need to be seen right away or scheduled for a priority appointment based on urgency.

A crisis may include:

• Thoughts, urges, or a plan to harm yourself or someone else

• Experiencing hallucinations or active psychosis

• A recent trauma and/or loss causing significant emotional distress

• A serious decline in functioning, such as being unable to care for basic needs

Your safety matters. If you’re unsure whether what you’re feeling is a crisis, reach out. we are here to help!

After hours and Weekends:

• • For all medical emergencies or safety concerns immediately contact 911.
  • If you are experiencing a mental health crisis call the National Suicide Prevention Line at 988 or call the LifeLinks toll free Crisis Line at 1-866-567-2400.
  • If you or one of your family members has mental health and/or substance use challenges and would like to receive support by phone, call the Illinois Warm Line at 866-359-7953.
  • If you have experienced a sexual assault you may contact Prevail toll free 24 hours at 1-888-345-2846
  • If you are the victim of domestic violence you may contact Hope of Eastern Central Illinois/ Coalition Against Domestic Violence toll free 24 hours 1-888-345-3390 
  • If you are in doubt and unsure of what to do or who to call then dial 911.

Community Resources for After Hours:

• Life Links
  • Phone (217)238-5700
  • http://www.lifelinksinc.org/ 
  • Address: 750 Broadway East Mattoon, IL 61938 
  • Hours: 
    • Monday        9am-5pm
    • Tuesday       9am-5pm
    • Wednesday  9am-5pm
    • Thursday      9am-5pm
    • Friday           9am-4pm