Self Help
Having trouble? Use our self-help articles below to find answers to your technology questions and issues. If you cannot find your answer, or if you have any suggestions for content to add, feel free to email us at support@eiu.edu.
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Collaboration and Communication
Calendars
Collaborate Ultra
- Should I be concerned about the security or privacy of my email in Office 365, stored in the cloud?
- Should I backup my Office 365 email or is Microsoft's cloud reliable?
- What are Phishing emails and what should I do if I get one?
- How do I know if my PantherMail account has been compromised?
- How do I disable the Clutter feature in Office 365?
- How do I access shared mailboxes and shared calendars from my mobile device?
- How do I access OneDrive?
- What is Phishing?
- What is Spam?
- What browsers work with Office 365?
- How do I access my Office 365 email through my browser?
- How to recover an item that’s still in your Deleted Items folder
- What's the best way to print from PantherMail/Office 365?
- Where is spell check in PantherMail/Office 365?
- How do I show the From or BCC fields when composing a new email in the Outlook Web App?
- How do I access a shared mailbox or resource calendar in the Outlook Web App?
- How do I setup Outlook for Office 365?
- Can I sort the Global Address List as last name, first name or is there a better way to search contacts in Outlook?
- Why can't I populate a Contact Group with members in Outlook 2013?
- How do I access a shared mailbox in Outlook (2013)?
- Email, Collaboration, and Communications Policy
- I get '403 - Forbidden' when logging into PantherMail. How do I access my email?
- How to Restore deleted items in Outlook
- How do I setup my email on my mobile device?
- How do I set my signature, out of office, and filters using Outlook?
- How do I set my signature, out-of-office messages, filters, and forwarding using PantherMail Web?
- Account Create Request
- Can I auto-forward my EIU email?
- What is Panthermail?
- How much email storage do I get with Office 365?
- What are the restrictions to attachments in PantherMail?
Email Verification
Microsoft Teams
Office365 ProPlus
- What is included in Office 365 ProPlus?
- What is required to run Office 365 ProPlus?
- How do I install Office 365 ProPlus ?
- How do I install Office 365 ProPlus on my Android or iOS device?
- On how many devices can I install Office 365 ProPlus?
- How do I install the OneDrive for Business sync app?
- How Do You Request Information Using Microsoft OneDrive Inside Panthermail?
- What happens to Office 365 ProPlus after I graduate or leave the University?
- Where can I find help with Office 365 ProPlus?
- Microsoft Office 365
- Who can use Microsoft Office 365 ProPlus?