How to create a support request if problem doesn't match any of the available templates?

If your problem does not match any of the available templates, you can create a default request ticket to describe your problem. 

To create a default request ticket:

• Log in to techsupport.eiu.edu.
• Click the Request tab.
• Click 'New Incident'. This will give you the default request ticket.
• Fill out the default request ticket with as much detail as you can. (Note the red asterisks denoting the required fields.)
• Click 'Add Request' to submit the request. 

Once you submit the request you can track its status. See Can I track the status of my request? for more information.