How to request technology support
When seeking technical assistance from EIU Campus Technology Support, you have multiple options.
These options are:
- Log into techsupport.eiu.edu and use one of the templates to file your request.
- Send an email to support@eiu.edu.
- You may send an email explaining the assistance you are needing. Please be as detailed as possible.
- Use Live Chat.
- Live chat can be accessed at: eiu.edu/panthertech
- Live chat is available:
Fall and Spring Semester: Monday-Friday : 9 a.m. - 5 p.m.
Summer Semester and Breaks: Monday-Friday : 9 a.m. - 4 p.m.
- Call Campus Technology Support.
- Campus Technology Support can be reached at 217-581-4357.
- Phone Support hours are:
| Fall and Spring Semester | |
| Monday - Friday | 7 a.m. - 5 p.m. |
| Summer Semester | |
| Monday - Friday | 7:30 a.m. - 4:30 p.m. |
| Breaks | |
| Monday - Friday | 7:30 a.m. - 4:30 p.m. |
- Walk into Campus Technology Support.
- Campus Technology Support is located in the Student Services Building - Room 3040 (PantherCard office).
- Walk-In hours are:
| Fall and Spring Semester | |
| Monday - Friday | 8 a.m. - 5 p.m. |
| Summer Semester and Breaks | |
| Monday - Friday | 8 a.m. - 4:30 p.m. |