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Eastern Illinois University

Panthertech

How do I chat during a remote support session?

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Some Connect @ EIU sessions may be time consuming and you may not need to stay on the phone with the technician the whole time. Connect @ EIU provides a feature so that you may chat with the technician who is remotely connected with your computer. You might use the chat to ask the technician a question or provide additional information. The technician may also initiate the chat to provide an update or ask for more information. The chat window will automatically open when the technician sends you a message or flash if the window is already open to indicate a new message  

Windows Users:

To access this feature:


Mac Users:

To access this feature:


The Chat window will look like this: 

 

CONTACT THE DEPARTMENT

Technology Support

217-581-4357
support@eiu.edu