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Eastern Illinois University

Panthertech

What are the priority options when I am creating a support request?

← Back to Requesting Assistance

There are many priority options to choose from when you are creating a Support Request. The priority option you choose will help the technician understand the urgency of your request or the impact of the problem you are encountering. 

The following are the priority options and their corresponding service level agreements in our ticketing system, available at techsupport.eiu.edu.

0 – Urgent
1 – High
2 – Medium
3 – Low
Project

CONTACT THE DEPARTMENT

Technology Support

217-581-4357
support@eiu.edu