How can I troubleshoot Respondus Lockdown Browser?

Help Center is a feature within LockDown Browser that enables students and help desks to more easily troubleshoot technical issues with a student's computer.

Within seconds, a system and network check can be run on the computer, giving immediate information about what might be wrong. If the solution still isn’t clear, several options are available:

• System check results can be emailed directly to the institution’s help desk.
• A student-friendly knowledge base can be accessed with answers to common questions.
• A support ticket can be opened with Respondus – all without leaving the LockDown Browser application.

To perform a system check:

1. Start LockDown Browser, log in to the LMS, and select a course in the LMS. (Note: If your LMS automatically launches LockDown Browser at the start of an exam, the student may need to locate an exam that requires LockDown Browser in order to launch the application.)
2. Select the "Help Center" button from the toolbar in LockDown Browser.
3. The Help Center screen now appears.
4. In the main screen in Help Center and select the option "Run System Check".
5. When the System Check is complete, a set of images will appear across the top of the screen. A green mark indicates that the item meets the system requirements; a red X may indicate a problem for that item.
6. Scroll downward to see detailed results of the network and system check, including bandwidth and latency tests, OS information, a list of applications that are running, etc.

For more information see, Help Center for LockDown Browser & Respondus Monitor