What can I do if I can't access my account?

1. Verify you are using the entire email address if it is an application asking for entire email to sign in
   • Your EIU NetID is the first part of your EIU email address.
     • Email address: bapanther@eiu.edu
     • EIU NetID: bapanther
2. Verify you are using the correct password to access your account. 
   • Try logging in to PantherMail, PAWS or D2L Brightspace. 
3. If you continue to have trouble logging in to an EIU service, you might try 

If you forgot your EIU Password

• Go to the https://login.microsoftonline.com/
• Enter your EIU email address: Enter the EIU email address associated with your Microsoft account. 
• Click on Forgot my password:

• Get a verification code: You will receive a code to your personal email account with instructions how to reset the password
• Create a new password: Create a new password. 
• If you can't access your recovery email:  If you can't access the email used for account recovery, call the Help Desk at 217-581-4357 during business hours.