Do I have to call Campus Technology Support to reset my password if I have forgotten it?

If you forgot your EIU Password

• Go to the https://login.microsoftonline.com/
• Enter your EIU email address: Enter the EIU email address associated with your Microsoft account. 
• Click on Forgot my password:

• Get a verification code: You will receive a code to your personal email account with instructions how to reset the password
• Create a new password: Create a new password. 
• If you can't access your recovery email:  If you can't access the email used for account recovery, call the Help Desk at 217-581-4357 during business hours. 

You can change your EIU Password and Personal Recovery Email at  https://mysignins.microsoft.com/security-info 

After signing in, click on "Security Info" from the menu and choose “change”