Taylor Hall Service Assistant Application

Application Procedures:
1. Fill out the below application completely to be considered for the position.
2. When you submit a completed application you are placed in the “candidate pool” to be screened prior to an interview offer

Eastern Illinois University Desk Operations System
Job Description

Service Assistant

Job Status: Student Employee Part-Time
Job Location: Eastern Illinois University Residence Hall Front Desk
Pay Scale: Minimum Wage
Reports to: Associate Resident Director/Complex Director (Service Assistant Supervisor)

Job Description
A Service Assistant is the customer service front line employee for Eastern Illinois University’s on campus living. It is the calling of the Service Assistant to provide superior customer service to our residents, fellow students and guests, while upholding the mission and values of University Housing and Dining Services and Eastern Illinois University.

Specific Job Functions
1. Troubleshoot with residents with various issues and serve as a campus resource by making residents aware of University Housing & Dining updates and events on the university calendar
2. Sort U.S. mail and lift/pull packages for building residents
3. Track and distribute student keys in lockout situations by providing resident with 15 minute loaner key
4. Provide and explain administrative paperwork for building operations
  Assists the ARD and CD with administrative responsibilities for the building/complex
5. Maintain balance of a small cash drawer (Lawson)
6. Periodically audit and inventory front desk materials
7. Track and distribute various amenities for student use
8. Answer phones and troubleshoot with various situations
9. Maintain a team atmosphere within the particular service assistant staff
10. Assist with the submission of work orders
11. Serve as a recruiter by providing building tours to potential students and visitors during open
  house events
12. Assist professional staff with package audits and key audits (opening shift, 4:00pm, and closing shift)
13. Post approved fliers in building common areas and keep public posting bulletin board up to date
14. Attend bi-weekly update/development meetings (led by Assistant Directors and Housing Secretaries) and monthly scheduling meetings (led by ARD/CD staff)
15. Name tags will be provided and must be worn during all shifts
16. Other duties as assigned
Job Qualifications
1. Minimum GPA of 2.25
2. Previous customer service experience preferred
3. Basic computer operations
4. Positive attitude with team orientation
5. Must be a resident in the community where employed
6. Must be available to attend training prior to the start of the academic year
REQUIREMENTS FOR THE SERVICE ASSISTANT POSITION:
□Must have and maintain a 2.25 or higher Cumulative Grade Point Average
□Must be a Service Assistant of the hall/area in which you reside
□Must be able to work during the week and weekends
□Must possess strong customer service, interpersonal, communication, and administrative skills
□Must be able to work the entire 2024-2025 school year
□Must be available for all Service Assistant Training (TBD)
□Must be in good judicial standing with the University
□Must be a full time EIU student

*If your current Grade Point Average is not 2.25, your application will not be considered for hire. Extenuating circumstances must be submitted in writing for further consideration by the Office of University Housing & Dining Leadership Team.
PART ONE: APPLICANT INFORMATION
Name Name * First Last
Cell Phone Number: Cell Phone Number: * - ### - ### ####
Email *
E-Number *
GPA (enter “N/A” if your first semester) *
Credit Hours Earned *
Major (enter your anticipated if known, or if not enter “undecided”) *
Fall On-Campus Address *
Home Address Home Address *
Street Address Address Line 2 City State / Province / Region Postal / Zip Code Country
Home Phone Home Phone * - ### - ### ####
PART TWO: WORK EXPERIENCES
Please list most recent first.
Name of Previous Employer
Job Title
Dates of Employment
Supervisor's Name & Title
Description of Responsibilities
Name of Previous Employer
Job Title
Dates of Employment
Supervisor's Name & Title
Description of Responsibilities
PART THREE: REFERENCES
Please indicate two references in the section below. Eastern Illinois University service supervisors reserve the right to contact your references during the application process.
Reference #1
Relationship to applicant:
Phone Phone - ### - ### ####
Reference #2
Relationship to applicant:
Phone Phone - ### - ### ####
PART FOUR: AVAILABILITY

Please provide a detailed day by day schedule of classes, campus involvement etc.

Residence Hall desks are open as follows:
Monday-Friday 8 a.m. – midnight;
Saturday 10 a.m. – midnight;
Sunday noon – midnight
Monday Availability:
Example: 9:00 a.m. - Noon, 4:00 p.m.-6:00 p.m.
Tuesday Availability:
Example: 9:00 a.m. - Noon, 4:00 p.m.-6:00 p.m.
Wednesday Availability:
Example: 9:00 a.m. - Noon, 4:00 p.m.-6:00 p.m.
Thursday Availability:
Example: 9:00 a.m. - Noon, 4:00 p.m.-6:00 p.m.
Friday Availability:
Example: 9:00 a.m. - Noon, 4:00 p.m.-6:00 p.m.
If you have weekend restrictions, please explain:
How many hours are you wanting to work per week? *

How many hours are you wanting to work per week? 1-5 6-10 11-15 16-20
Do you intend on holding multiple on-campus student positions?

Do you intend on holding multiple on-campus student positions? Yes No
Please list any commitments you have, or positions you will hold with on-campus organizations, prior to the beginning of the semester. (Ex. Marching Band, Prowl Leader/Senior Prowl Leader, etc.)
PART FIVE: Responses to the following questions will be evaluated and used to decide whether a candidate will be asked to interview for a Service Assistant position. Please take this section seriously.
Why do you want to be a Service Assistant? *
What experience and skills do you have that you feel transfers to the Service Assistant position and why? *
What do you believe to be the responsibilities/duties of a Service Assistant? *
How do you define customer service? *
PART SIX: GENERAL INFORMATION & TIMELINES

After receipt of your application, service supervisors will review your information and make decisions regarding interview offers. You will be contacted after application submission if you will be considered for an interview. Please contact your building Service Assistant Supervisor directly for more information on this portion of the process.

If you are offered an interview, you will meet with multiple staff members for a 15 minute interview. This is a professional interview and we ask that you adhere to professional standards, including professional attire.

After interviews, Service Assistant Supervisors will extend offers to qualified candidates. If you are not selected for hire, your application will be placed on file for one academic year.
OnCampus Contact Information OnCampus Contact Information
Street Address Address Line 2 City State / Province / Region Postal / Zip Code Country
Phone Phone - ### - ### ####
PART SEVEN: *

PART SEVEN: I understand that Service Assistants are employees of the university and are therefore expected to abide by Housing policies and the University’s Student Conduct Code. Specific expectations will be provided to me if I am hired. I understand all Desk Assistants are expected to maintain strong academic progress.
Draw your signature into the box below.

Draw or Type

I understand this is a legal representation of my signature. Clear

Full Name

I understand this is a legal representation of my signature.

Taylor Hall Service Assistant Application

Taylor Hall Service Assistant Application

PART ONE: APPLICANT INFORMATION

PART TWO: WORK EXPERIENCES
Please list most recent first.

PART THREE: REFERENCES
Please indicate two references in the section below. Eastern Illinois University service supervisors reserve the right to contact your references during the application process.

PART FOUR: AVAILABILITY

Please provide a detailed day by day schedule of classes, campus involvement etc.

Residence Hall desks are open as follows:
Monday-Friday 8 a.m. – midnight;
Saturday 10 a.m. – midnight;
Sunday noon – midnight

PART FIVE: Responses to the following questions will be evaluated and used to decide whether a candidate will be asked to interview for a Service Assistant position. Please take this section seriously.

Taylor Hall Service Assistant Application

Taylor Hall Service Assistant Application

PART ONE: APPLICANT INFORMATION

PART TWO: WORK EXPERIENCES Please list most recent first.

PART THREE: REFERENCES Please indicate two references in the section below. Eastern Illinois University service supervisors reserve the right to contact your references during the application process.

PART FOUR: AVAILABILITY Please provide a detailed day by day schedule of classes, campus involvement etc. Residence Hall desks are open as follows: Monday-Friday 8 a.m. – midnight; Saturday 10 a.m. – midnight; Sunday noon – midnight

PART FIVE: Responses to the following questions will be evaluated and used to decide whether a candidate will be asked to interview for a Service Assistant position. Please take this section seriously.

PART TWO: WORK EXPERIENCES
Please list most recent first.

PART THREE: REFERENCES
Please indicate two references in the section below. Eastern Illinois University service supervisors reserve the right to contact your references during the application process.

PART FOUR: AVAILABILITY

Please provide a detailed day by day schedule of classes, campus involvement etc.

Residence Hall desks are open as follows:
Monday-Friday 8 a.m. – midnight;
Saturday 10 a.m. – midnight;
Sunday noon – midnight